About scope and source
- What do you think is the source of the smell, and how did you reach that view?
- Will you inspect for leaks, nests or damp material before treating?
- What will be cleaned, treated, removed or left alone?
- Do you expect any panels, insulation or cushions to be removed?
- What parts of the work do you do yourself and what do you subcontract?
About safety and equipment
- What products or devices will be used inside the RV?
- Is any gas or vapor involved, and how is it handled?
- How long should people stay out, and when can I use the RV again?
- What should I remove before you arrive, such as food, medication and electronics?
- How will you protect plastics, rubber and electrical equipment?
Questions that tend to produce clear answers versus vague ones
Clear answer sounds like
- A specific list of surfaces and steps
- A reason tied to what was found
- An honest note on what may not be fixable
- A plan for follow-up if the smell remains
Vague answer sounds like
- One method for every smell
- Promises of total success with no conditions
- Reluctance to explain the product
- No mention of the source
What to ask for in writing
- A description of the scope of work
- The date, time and expected duration
- Any items likely to be removed or replaced
- What happens if the smell remains after the visit
- Cancellation and rescheduling terms
It helps to have the symptom log and a few photographs at hand when you ask these questions. A provider who sees the evidence can give a more specific answer, and you can compare how carefully each one reads your situation. If the answers vary widely, that may be a sign that the source is not yet clear and that an inspection is worth doing before any treatment.
Remember that no provider can see every hidden space in an RV, so expect some honest uncertainty. The better signal is willingness to explain what they do and do not know, and what the next step would be if the first step does not solve the problem.
Take notes during each conversation and compare them afterward. Differences in what each provider promises, assumes and excludes tell you more than the headline description of the job. It is reasonable to say you are still deciding and to ask for the answers in writing.
Common questions
Should I get several opinions?
Two or three are often enough to see whether providers agree on the likely source.
Is a lower quote always better?
Not necessarily. Compare the scope, not only the number, since different quotes can cover very different work.
General information for the Denver area, not a quote or professional advice. In an emergency, call 911.